Sample Code of Ethics for Online Businesses
I will always put customers first. In this way I know that my business will last.
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I will strive to continually educate myself to become an expert about the products and services that I offer so that I may provide increased value to customers and visitors to my online business.
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I will strive to find newer and better ways of presenting my products and services to make it easier for customers to do business with me. In this way I shall gain customers trust, confidence and continued patronage.
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I will strive to always offer competitive prices on all the products and services that I represent.
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I will treat each customer with dignity and respect and I will handle all business transactions as if I was the customer myself.
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I will provide secure online transaction processing when requesting a customer’s personal information or credit card numbers to make it easy and safe for customers to patronize my online business. I will also accept payment by traditional methods for customers who wish to do so.
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I will offer a Money Back Guarantee on all possible products and services I represent. I will clearly state the terms and conditions of such guarantee. In the case where no guarantee can/will be provided I will clearly communicate this fact to potential customers who wish to purchase that product or service.
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I will answer all customer questions and concerns promptly and professionally.
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I will deal with each issue as it arises without bias to the scope of the issue nor the length of time or amount of customer business.
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I will offer a link to my Privacy Statement on the front page of my online business that clearly states what if any customer information I may collect or retain and what if anything I plan to do with any or all parts of that information.
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I will always provide a clear means for my customers to request that any information they provide not be shared with others and I will always honor the customer’s request. I will offer customers the opportunity to register for special offers that I may present from time to time. Only customers who Opt-In by providing their e-mail address will receive these special offers and each offer sent will contain a provision that will allow them to unsubscribe from this list.
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I will target my audience when advertising and will never knowingly engage in SPAM practices
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I will not discriminate due to race, creed, or national origin nor refuse to do business with nor will I provide preferential business treatment based on any of the above conditions during the course of conducting my online business.
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I will always conduct my online business with the highest level of honesty, and integrity and I will subscribe to ethical standards of conduct.
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